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Frequently Asked Questions

  • How can I see your product prices?
    To view our prices, you are required to have an account open with us. You will then have access to our product range and price list.
  • What are your minimum order requirements?
    UK Mainland Customers £1,000 - £1,499 (excl. VAT) - Carriage paid by customer at Pricecheck's competitive rates. Only available to customers that do not require export documentation. £1,500 + (excl. VAT) - Carriage paid by Pricecheck. Only available to customers that do not require export documentation.
  • How do I become GenzDIY customer?
    To become a customer, please send us an email via the 'Contact Us' page. If approved, our team will get back to you within 2-3 working days.
  • How can we supply to GenzDIY?
    We can offer a bespoke wholesale and distribution service for your brand. Please email us via the Contact Us page and a member of our team will be in touch within 2 to 3 business days.
  • I am already a GenzDIY customer, but I am having issues logging in to my account
    If you are experiencing issues logging into your account, please contact your account manager and we will get this fixed for you as soon as possible.
  • How do I change my email on my account?
    You can change your email by contacting your account manager.
  • How do I retrieve or change my password?
    If you have forgotten your password, please contact your account manager. You will receive a link to change your password.
  • How do I place an order?
    You can place an order through our order form which will be provided to you by your account manager. Alternatively, you can inform your account manager of your order which will get placed for you.
  • Can I return my order?
    Once an order has been confirmed and dispatched, we cannot accept returns. However, if your stock arrives damaged, please contact us within three days of receiving the goods to discuss the options available. If you have any concerns or queries with your order, please speak to your Account Manager
  • How do I change my delivery address on my account?
    You can email your International Account Manager directly to make these changes. We will also confirm your delivery address with you when you place an order with us.
  • What are the delivery charges?
    Our competitive shipping rates can be discussed with a member of our team once an order has been placed. They will contact you as soon as your order has gone through. Our rates vary depending on what has been ordered and where your order is being shipped.
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